Town of Bethel Connecticut - Utility Department

Public Works Department

Water Service Leaks

According to the policy of the Town of Bethel's Public Utilities Commission, the customer is responsible for leaking water service pipes. The water service pipe is the pipe that extends from the water main to the customer's meter. (The customer is also responsible for all piping beyond the meter.) Once a leak is identified, the customer shall promptly repair any and all leaking service pipes. A licensed plumber should be consulted for assistance in the repair of leaking water pipes. If the customer does not promptly repair the leak(s), the Town of Bethel Utilities Department, at its option, can repair the service pipe and charge the customer for such repairs, or terminate service if the condition is likely to be a hazard to health or safety. A deposit equal to the estimated cost of repairing the service pipe may be required before repair work is performed by the Utilities Department.

The Utilities Department is not responsible for damage caused by shutoffs in the mains or service pipes because of shortage of supplies, repairs, construction, or for other reasons beyond the control of the Utilities Department. Notice of shutoff will be given when practicable; however, such notice is not required.

The Utilities Department is not responsible for damage caused by dirty water which may be occasioned by periodic cleaning of pipes, reservoirs, or standpipes, or the opening and closing of any gates, valves, or hydrants, or any other causes where reasonable care was exercised by the Utility Department.

Water Meters

If you are a water customer of Bethel Public Utilities and you notice that your water meter is leaking, please contact the Public Works Department at 203-794-8549 and provide the following information:

Name
Street address
Telephone Number(s)
Location of meter

(If you are a customer of Bethel Consolidated Water Company, please call them at (203) 798-2152.)

Please make sure that there is someone available to let the Utilities Department Representative inside to examine the meter.

Meter repairs or replacements necessitated by ordinary wear shall be paid for by the Utilities Department, but those caused by freezing, hot water, or by other fault of the customer including, but not limited to; improper protection, shall be charged to the customer.

The Customer is responsible for all leaks and water on their property and in the service pipe and shall make payment for all water as registered by the water meter and any leaks in the service pipe as may be estimated by the Utilities Department.